Pam was Kelly Taylor's boss at the foundation where she was employed. Pam debuted when Kelly needed help tracking down Erica Steele, a prostitute working for a pimp named Riggs. She accompanied them on their search for Erica and advised the on the ways to handle the situation.
Pam later resurfaced after a teenage mother, Leanne, abandoned her baby out of fear. She temporarily took the baby into custody until long-term care could be determined. The baby was eventually turned over to a gay couple, Kyle Vosler and Gene, to raise as their own.
Nancy Moonves later recurred as Dr. Nicki Long.